GENERAL:

• All firearms must be cased and unloaded when brought into the shop. In the event a customer has a firearm with a stuck cartridge or ball, please contact us in advance.
• All firearms will be inspected by a gunsmith as well as the customer during the intake process to note any defects or damage present before work can begin.
• Customers are asked to inform us of any other gunsmith work that has been done to their firearm before we will begin work on a project.
• For our safety, customers are required to inform us of any malfunctions they have experienced while operating their firearm, even if they feel these malfunctions are unrelated to the project we will be working on.
• If your firearms accept detachable magazines, please bring at least one magazine with you when you drop off your firearm. If you are experiencing feeding problems, please bring all of that firearm’s magazines.
• Firearm service is completed on a first-come, first-served basis. Rush orders will be charged an additional fee.
• For our safety, Gun FXR will not test-fire a firearm with hand-loaded or remanufactured ammunition. All test-fires will be conducted with new-in-box, factory-loaded ammunition.
• Firearms can only be returned to the person who dropped them off. For non-firearm items we will ask for the customer ticket number before relinquishing the item to any person not named on the service form.
• For insurance purposes, we cannot instruct nor teach customers how to perform work on their firearms beyond the basic maintenance and cleaning that is described in the firearm owner’s manual.
• In the event a background check comes back “delayed,” Federal law provides that the licensee can transfer the firearm after three days. Gun FXR reserves the right to exercise our own discretion in cases where a response has not been received within three days.

PAYMENT: 

• Gun FXR can accept cash, cashier’s checks, money orders, and credit/debit cards.
• For mail-order projects, we will send you photographs of the completed work and an invoice. Upon payment, we will ship your items back to you. 

SHIPPING:

• Federal law allows firearm owners to ship their firearms to a licensed dealer for service and/or repair. All firearms shipped must be packaged in accordance with the carrier’s policies and applicable law. Shipping firearms is at the customer’s risk, and we highly recommend purchasing insurance to cover your loss in the event of a lost/stolen/damaged package. We will only return firearms to the name and address from which they were shipped. 
• All firearms shipped to Gun FXR must be unloaded, with the action locked open whenever possible. Customers must include with their firearm a photocopy of a State-issued identification card with their name and address clearly visible, the customer’s hand-written signature, and the firearm’s manufacturer, model, serial number, and caliber. Customer must provide a return shipping label.
• Shipping costs vary depending on package size, weight, and distance traveled. Gun FXR will always insure return shipments at 100% of the firearm’s assessed value.